Effective Date: January 1, 2026
Stillwell Team Inc. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or communicate with us.
Information We Collect
We may collect information that you voluntarily provide, including:
- Name
- Email address
- Phone number
- Property address
- Project details
- Any other information you submit through contact forms, estimate requests, or other communications
We may also automatically collect certain technical information, including:
- IP address
- Browser type
- Device information
- Pages visited
- Website usage analytics
- Cookies and similar technologies
How We Use Your Information
We use the information we collect to:
- Respond to inquiries
- Schedule appointments and consultations
- Provide estimates and construction services
- Communicate regarding projects
- Improve our website and customer experience
- Send requested updates and service notifications
- Comply with legal obligations
If you have provided consent, we may also send promotional communications regarding our services.
SMS Communications
If you provide your mobile phone number and consent to receive text messages, Stillwell Team Inc. may send SMS messages related to:
- Appointment confirmations and reminders
- Estimate updates
- Project communications
- Customer support
- Service notifications
- Marketing or promotional messages (only when you have opted in)
Message frequency may vary.
Message and data rates may apply.
You may opt out at any time by replying STOP to any text message. You may reply HELP for assistance.
Your consent to receive SMS messages is not a condition of purchasing any goods or services.
Information Sharing
Stillwell Team Inc. does not sell your personal information.
We may share information with trusted service providers who assist us in operating our business, such as website hosting, customer relationship management (CRM), scheduling, payment processing, and communication platforms. These providers are only permitted to use your information to perform services on our behalf.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the text messaging services necessary to deliver the SMS service.
Cookies
Our website may use cookies and similar technologies to improve website functionality, analyze traffic, and enhance the user experience. You may disable cookies through your browser settings, although some website features may not function properly.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
Your Rights
You may request to:
- Access your personal information
- Correct inaccurate information
- Update your information
- Request deletion of your personal information where permitted by law
To make such a request, please contact us using the information available on our website.
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any revisions become effective immediately upon posting to this page.
Contact Us
If you have questions regarding this Privacy Policy or how we handle your information, please contact Stillwell Team Inc. using the contact information listed on our website.